Terms & Conditions

Ownership

This website is owned and operated by NL-Tec Pty Ltd (ABN 72 066 375 16), Unit 10, 16 Yampi Way, Willetton WA 6155.


Delivery Time Frame –

All orders are despatched from our warehouse within 24 hours of receipt. This means your order should arrive within 2-5 working days. If this is not the case, please contact NL-Tec as soon as possible and we will track your order through our courier service.


Delivery fees are as follows:


Shipping AreaShipping Costs
Western Australia
$10.00 Flat Rate
NT, QLD, NSW, ACT, VIC, TAS, SA
$15.00 Flat Rate


For reasons beyond our control, we will occasionally run out of stock on certain product lines. When this situation occurs the quantities of products in question will be placed on backorder and despatched as soon goods arrive into stock. This will also be the case for any special order products that you require. In this situation the freight is charged only for the first shipment, all subsequent shipments are delivered free of charge.



We will notify you of any backorders within 24 hours of receipt of order.


The products available on our site are only for purchase within Australia. Please contact our team if you are located in another country and we will contact you with the relevant manufacturers information; info@nl-tec.com or +61 8 9259 5100 (Australian Western Standard Times)


Returns

NL-Tec does not offer refunds or exchanges if you change your mind on the purchase.


If you receive the item and it is faulty or damaged, please contact our team within 5 business days and arrange for the item to be returned to NL-Tec Pty Ltd, Unit 10, 16 Yampi Way, Willetton WA 6155.


Please note shipping can take up to 7 – 10 days to arrive back to NL-Tec. Once we receive your item back in stock, we will inspect the item and notify you of the status of your fault claim within 2 business days.


If your refund is approved, we will refund the full amount to your credit card (or original payment method). You will receive a credit notification from our team and the credit will be returned in a certain amount of days depending on your card issuer’s policy.


At initial contact with NL-Tec, we will discuss with the customer if they would like a full refund or an exchange for a new item.

 

Shipping

If the item is not faulty upon inspection, you will be responsible for your own shipping costs (including returning the item).  Shipping will be refunded if the item is found to be faulty.


Cancellation

If you wish to cancel your order, you can do so within 1 hour of placing the order. Please email NL-Tec; info@nl-tec.com with your order number, name & address and we will arrange a full refund.


If your order has already been dispatched, cancellation of your order is unavailable.


Privacy Statement

NL-Tec Pty Ltd (“NL-Tec”, “We”, “Us”), understands the importance of trust when you provide us with your personal information; we will handle this information carefully and sensibly and comply with the Australian National Privacy Principles of the Privacy Amendment (Private Sector) Act 2000. This privacy statement applies to NL-Tec and your use of the website. We recognise that our users may have concerns about their privacy and confidentiality whilst dealing with us.

 


Information we collect - To allow us to process an order, we need to collect your name, mailing address, phone number and email address.


Payment (credit card and PayPal) details that are entered during the payment process are not collected by our system. National Australia Bank manages your card data that are entered on our site; meaning no credit card data will enter NL-Tec’s web server or environment. Information is used so that we may fulfill your order and we may contact you in order to clarify your requests.

 


Use & Disclosure of personal information – We may contact you to maintain our relationship with you, as our valued customer. We may forward direct marketing information relating to product specials or services you have purchased. If you do not wish to be contacted in this way, please advise us as soon as possible. Your personal information will only be used for the purpose given and will not be shared, sold or given to any third parties.

 


Personal information security - NL-Tec is committed to securing the data you provide us and we will take all reasonable steps to protect your personal information from loss, misuse, or unauthorised access, modification or disclosure.

 


E-mails - E-mails we receive from you will only be used for the purposes given and are subject to the conditions set out in this privacy policy. Due to the nature of the Internet, sending personal information in an email remains entirely at your own risk.

 


Links - The NL-Tec website contains links to third party websites. Please be aware that NL-Tec is in no way responsible for the privacy practices on these sites.

 


Contact us - If you have any questions about this privacy policy, the privacy practices of NL-Tec, or you wish to make a privacy complaint, please contact us.